Returns & Exchanges

Safrin has a 3-day goodwill exchange policy, provided the item is returned to us for exchange:

  • Is in its original packaging.
  • The seal of each product is intact.
  • The packaging of the product has not been tampered with.

This is how you can exchange an item:

  • Call Safrin Customer Service at +92 313 6904223 or +92 42 35110048 or e-mail us at [email protected] and request an exchange.
  • Log in the reason for exchanging the item.
  • Send the item back to us in its original packaging and seal intact to:

Safrin Skin Care International House.

Attention: Returns Department

1st Floor 33/S QUAID-E-AZAM INDUSTRIAL ESTATE KOT LAKHPAT LAHORE،, 33/S Faiz Ahmed Faiz Rd, Quaid e Azam Industrial Estate, Lahore, Punjab

We will send your chosen replacement item in exchange to your address.

You will need to pay any applicable shipping charges for the re-shipment.

Cancellation

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about cancellations at the earliest.

Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one to five business days so it is important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to Safrin Customer Service at +92 313 6904223 or +92 42 35110048 or e-mail us at [email protected]